PRIVACY POLICY

This policy is effective on July 4, 2023.

ETHER CENTURY PTE. LTD.  ("us", "we" or "our") built the 问问 app ("问问"or "app"), which provides a platform that enables you to find and connect with the Advisor to ask a question or request advice or service directly from the Advisor through the Advisor platform.

ETHER CENTURY PTE. LTD. provides this App at no cost and is intended for use as is. The app contains paid services, which are subject to the page display.

问问 App respects your privacy. Accordingly, we have developed this Policy. PLEASE READ THIS POLICY CAREFULLY to understand how we collect, use, communicate, disclose, and use personal information. If you choose to use our services, then you agree to the collection and use of information in relation to this Policy.

The personal information we collect is used to provide and improve the services. We base on the services contract we enter into with you, your consent, and the legal bases regulated by law to process your personal data. We will process your personal information by lawful and fair means and protect your personal information with reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification.

The terms used in this Privacy Policy have the same meanings as in our User Terms and Conditions, which are accessible at 问问 unless otherwise defined in this Privacy Policy.

1. What Data We Collect

问问 App may collect certain data which will not be beyond what is reasonable to provide our product or service during your visit or using 问问 App. This section describes the different types of personal information we collect from you and how we collect it.

(a) Image collection.In order to implement the function of uploading profile pictures and sending pictures in private messages, Salvia will collect images.

(b) Account registration information. When you apply to register as a 问问 user, you need to log in with a Google account or Apple account, and we will obtain your email address from Google or Apple. At the same time, you may need to provide a nickname, avatar, birthday, gender. It should be noted that your nickname and avatar will be publicly displayed in the app.

(c) Communication information. When you connect with an advisor, we need to collect your recordings of your communications with advisors, time, communication object (advisor), billing information (credits consumed, duration, and connection object), and comment (comment time and content).

It is important to note that your review is public information, please do not include personal information in your comment. If you choose to actively disclose your personal information, please make your own assessment and bear the adverse consequences. If your comment contains personal information from a third party, please ensure that you have obtained the consent of the third party.

(d) Live information. When you enter the live broadcast room and initiate a microphone connection with the advisor in the live broadcast room, we need to collect your live broadcast content, time, connection object (advisor), and billing information (credits consumed, duration, connection object).

It should be noted that the live broadcast room is a relatively public environment, please do not disclose personal information during the live  broadcast, otherwise you shall bear the adverse consequences caused by this.

(e) Private chat information. When you chat privately with an advisor, we need to collect your chat content, time and object (advisor).

(f) Payment Information. When you want to use the paid service, you need to recharge to redeem credits, we will collect your order number and order amount.

(g) Device information and service log information. In order to provide you with services, during your use of 问问, we will collect your device brand, device model, device screen resolution, operating system version, operating system language, device MAC address, device serial number, unique device identification code (Android includes IMSI, IMEI, Android_ID, iOS includes IDFA (system advertising identification)), network type, IP address, service log information, etc.

It should be noted that device information, service log information, etc. alone cannot identify a specific natural person, and will not be regarded as personal information unless such information is combined with other personally identifiable information.

(h) Clipboard Data. When you share or receive data, we need to access your clipboard to read the password, code and link to achieve function including jumping, sharing, and activity linkage.

(i) Other personal information you choose to share for us to fulfill your service requests. (For example, the questions or personal information you provide when you book a reading, such as your physical health and/or mental health, sexual orientation, etc. Please note that if you do not wish to disclose this information, you should not do so).

In the process of using our products or services, you shall not provide us or others with the personal information of any third party without the authorization and consent of the third party. If the content you provide contains the personal information of a third party, it is deemed that you have obtained the explicit consent of the third party (or if the personal information of minors is involved, you are deemed to have obtained the express consent of their guardians) and allow us to process the relevant personal information in accordance with this Privacy Policy. You are solely responsible for any adverse consequences arising therefrom. If you cause us losses, you shall also compensate for them.

You understand and agree that the products or services we provide to you are constantly updated and evolving. If a product or service is not listed in the aforementioned description and it is really necessary to collect your information, we will obtain your consent separately through page prompts, system notices, website announcements, etc.

2. How We Use Your Personal Information

2.1 For the purpose of performing the contract between you and us or to provide you with our products or services. In different scenarios, depending on your use of services, you need to provide certain personal information, or we actively collect certain personal information about you, or we obtain your personal information from third parties with your consent. Please see Section 1 of this Privacy Policy for details.

2.2 For security reasons. It is used to identify the abnormal status of the account, understand the suitability of the equipment, solve product failures, ensure the security of your account, transaction security and system operation, prevent and identify fraud and other illegal activities, and ensure the normal operation of the products or services we provide.

2.3 For data statistics or analysis. In order to improve our products or services, we may de-identify or anonymize the collected information for internal audit, data statistics, data analysis and research.

2.4 For marketing or advertising campaigns.

2.5 To communicate with you and solve your problems. If you encounter any problems during the use of our products or services, you can communicate with us through Section 11 of this Policy. We may contact you through the personal information you provide (such as email address) and use your personal information to respond to your needs and solve your problems.

2.6 To comply with legal and contractual obligations.

3. How We Share Your Personal Information

问问 App respects your privacy and will never sell or trade your personally identifiable information to third parties. However, we will share your personal information with third parties in the following cases:

3.1 With your consent or as directed by you.

3.2 Share with advisors. If you initiate a microphone or live stream, we will share your microphone, live or chat broadcast content with the advisor so that the advisor can provide you with the service. It is important to note that the advisor may be located in a different jurisdiction.

3.3 Sharing with affiliates. Our products or services may be provided by our affiliates and your personal information may be shared with our affiliates. We will only share personal information that is necessary and is bound by the purposes stated in this Privacy Policy.

3.4 Sharing with authorized partners. For the purposes and use stated in this policy, some of our business will be assisted by authorized partners, and we may share some of your necessary personal information with authorized partners. Our partners are not authorized to use the shared personal information for any other purpose. For example, our payment services providers handle financial transactions relating to 问问. We will share transaction data with our payment services providers only to the extent necessary for processing payments for services or products as well as refunding such payments.

3.5 For legal reasons. Where required or permitted by law, we may share your information with courts, law enforcement, governmental or public authorities, arbitration institutions, authorized third parties, or as reasonably necessary to disclose your information: (i) to comply with our legal obligations, (ii) to comply with a valid legal request (such as a subpoena or court order) or to respond to a claim against 问问; (iii) respond to valid legal requests related to criminal investigations to address suspected or suspected illegal activity; (iv) necessary for the performance of our agreement with Users, or (v) to protect the rights, property or personal safety of 问问, its employees, Users, advisors or members of the public.

4. How Long Your Personal Data Will Be Kept and Protected

4.1 We will retain your personally data for no longer than is necessary for the purpose for which such personal data is processed. Please note, however, that we may retain and use your personal data as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements and rights, or if it is not technically and reasonably feasible to remove such information from our databases, which means that we may retain and use your personal data as necessary after you stop using our platforms.

4.2 We strive to use various security measures to protect the personal information you provide against unauthorized access, public disclosure, use, modification, damage or loss of data. For example, protected by SSL encryption when exchanging data between your browser and the server; We use the https protocol to ensure that your browsing content is not hijacked and tampered with; We use non-plaintext transmissions to ensure the confidentiality of data; We use trusted protection mechanisms to prevent malicious attacks on data; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; We will conduct security and personal information protection training courses to enhance employees' awareness of the importance of protecting personal information; Wait a minute.

4.3 The Internet environment is not completely secure, and we cannot guarantee its absolute security. We strongly recommend that you take active measures to ensure the security of personal information, such as: do not disclose personal information such as account numbers and passwords to others.

4.4 If you wish to cancel your account, it shall be cancelled under Account Deletion Agreement. If you wish to request that we no longer use your information to provide you with our services, please contact us at support@etherdm.com.

5. How We Use The Cookies

5.1 Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. The app does not use these “cookies” explicitly.

5.2 The app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

5.3 You can learn further information about cookies via our cookies policy.

6. Your Rights

You have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances, and you can read below for more details.

6.1 Access, modify, correct, supplement, delete your personal information. When you register as a user of 问问, you have the right to access, modify, correct, supplement or delete some of your personal information through the 问问 app. It is important to note that some information we collect may not be modified or deleted due to the requirements of laws and regulations, the needs of our business operations or security.

6.2 Cancel your account. You have the right to cancel your registered account at any time via the 问问 app. In particular, your decision to voluntarily apply for account cancellation means that you confirm that there are no unresolved disputes with 问问 and the advisors, and irrevocably waive all rights and interests in the user account. Once the user account is cancelled, it cannot be recovered, and you will not be able to retrieve all the content and information in the user account and related to the account.

6.3 Respond to your above request. If you are unable to manage your personal information through the 问问app, you can contact us via email support@etherdm.com. For security reasons, we may ask you to verify your identity and respond to your above request.

7. Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Link to the privacy policy of third-party service providers:

Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
Facebook

8. Minors under Age 18

8.1 Our services offered herein are not intended for persons under the age of 18. 问问 app prohibits children under the age of 18 from using 问问 app and any services provided by the app.

8.2 问问 app will not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are under the age of 18 or If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at support@etherdm.com so that we will be able to do the necessary actions.

9. International data transfers

9.1 Please note that due to the global nature of our business, we may transfer your personal data outside your country of origin with our group companies, subcontractors and partners in order to provide our service to you. You understand and consent to the transfer.

9.2 We will take steps to ensure that your data is subject to appropriate safeguards required under this Privacy Policy. Any inquiries or complaints regarding our data privacy practices may be directed to support@etherdm.com.

10. Changes to This Privacy Policy

As we keep adding new services and items, we suggest that you check back from time to time in order to understand how we treat your information. We reserve the right to update or modify this Privacy Policy from time to time. Thus, you are advised to review this page periodically so that you will be apprised of any such changes. Your continued use of any of our Platforms after any modification to this Privacy Policy will constitute your acceptance of such modification.

11. Contact Us

If you have any questions about our Privacy Policy, do not hesitate to contact us at support@etherdm.com.

ETHER CENTURY PTE. LTD., 3 CHURCH STREET #29-00 SAMSUNG HUB  SINGAPORE(049483).

Again, you agree that you have read and understood the User Privacy Policy set forth herein and are affirmatively indicating your acceptance of this policy.